At Lanzarote BBSB Training, we want every customer, athlete, and family to have a clear and professional experience when booking training or purchasing merchandise.

Please review our policy below before placing an order or booking a session.

1. Merchandise Returns and Exchanges
   We accept eligible merchandise returns or size exchanges within 14 days of delivery.
   To be eligible, the item must be:
   – Unworn
   – Unwashed
   – Unused
   – In its original condition
   – Returned with proof of purchase
   Items that are worn, washed, used, damaged after delivery, altered, or not in original condition cannot be returned or exchanged.

2. Size Exchanges
   If you ordered the wrong size, please contact us within 14 days of delivery.
   Size exchanges are subject to product availability.
   If the requested size is not available, we may offer an exchange for another available size, store credit, or a refund, depending on the situation.
   Customers are responsible for return shipping costs for size exchanges unless the mistake was caused by Lanzarote BB&SB Training.

3. Damaged, Defective, or Incorrect Items
   If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
   Please include:
   – Your order number
   – A brief description of the issue
   – Clear photos of the item and packaging
   If the issue is confirmed, Lanzarote BB&SB Training will offer a replacement, exchange, refund, or store credit depending on the situation and product availability.

4. Refunds for Merchandise
   Approved refunds will be issued to the original payment method.
   Please allow time for the refund to be processed by your bank or payment provider.
   Original shipping costs may not be refundable unless the return is due to an error by Lanzarote BB&SB Training.

5. Order Cancellations
   If you need to cancel a merchandise order, please contact us as soon as possible.
   If the order has not been processed or shipped, we may be able to cancel it and issue a refund.
   If the order has already shipped, the standard return policy will apply.

6. Training Session Refunds
   Training sessions are non-refundable.
   Once a training session is booked and paid, the payment secures the coach’s time and availability.

7. Training Session Rescheduling
   Customers may reschedule a training session with at least 24 hours’ notice before the scheduled session time.
   Rescheduling is subject to coach availability.
   To request a reschedule, please contact us before your scheduled session time.

8. Late Cancellations and No-Shows
   Cancellations made less than 24 hours before the scheduled session are non-refundable.
   No-shows are non-refundable.
   If an athlete arrives late, the session may still end at the originally scheduled time.

9. Coach, Weather, or Facility Rescheduling
   If a session must be canceled or rescheduled due to coach availability, weather, field conditions, facility issues, illness, or another unexpected situation, Lanzarote BB&SB Training will work with the customer to reschedule the session.
   If rescheduling is not possible, account credit may be offered.

10. Training Package Refunds
    Training packages are non-refundable once the first session from the package has been used.
    Unused package sessions may be rescheduled based on coach availability.
    Unless otherwise agreed, training package sessions should be used within 90 days of purchase.

11. How to Contact Us
    For returns, exchanges, refunds, cancellations, or rescheduling requests, please contact:
    coach@teamarupunto-com
    Please include your name, order number or booking details, and a brief explanation of your request.